Managing customer communication just got easier. With our brand-new Booking Notification System, you can now automatically keep your guests informed at every step of the reservation process — without lifting a finger.

What’s new?

You can now configure automated email or notification messages triggered by specific booking events:

• Reservation placed – Send a confirmation email when a new booking is submitted.

• Reservation updated – Notify the guest if they make any changes.

• Reservation confirmation request – Ask the guest to confirm their attendance within a timeframe you define. This helps reduce no-shows.

• Reservation cancelled – Automatically inform the guest their reservation was successfully cancelled.

• Reservation no-show – Notify the guest if they did not attend, or log this internally.

Each notification is:

• Fully optional & customizable (title and content).

• Available per language.

• Enhanced with dynamic variables (e.g., %FULL_NAME%, %VENUE_NAME%) for a personalized experience.

Replacing SevenRooms notifications

This system replaces the default SevenRooms notifications, which often exposed booking modification links that could lead to inconsistencies — especially by displaying time slots not filtered by the user's loyalty tier.
By centralizing communication in our platform, you now have full control over messaging and guest interactions, while preserving your loyalty logic and brand experience.

Why it matters

• Save time: Automate repetitive guest communications.

• Enhance guest experience: Provide clear, real-time updates with a personal touch.

• Minimize no-shows: Proactively confirm attendance before the booking date.

• Protect your availability logic: No more unfiltered slot exposure from third-party tools.

• Stay in control: Enable or disable messages per scenario — you decide what’s important.

This feature is now available to all users. Start configuring your booking notifications today and take back control of your guest journey from start to finish.