Hi everyone
This release brings major improvements to access control, analytics, and operational tooling.
We’ve focused on making the platform more reliable, more transparent for teams, and better aligned between app, bot, and back-office experiences.

Access & Membership

New Features

• Member-only venue access

  • venues can now be restricted to specific member plans,

  • non-members no longer see or interact with restricted venues.

• Membership Chat experience

  • new booking flow via chat (WhatsApp or Intercom),

  • pre-filled messages customizable per venue,

  • booking actions automatically adapted based on membership status.

Improvements

• More accurate membership access logic

  • improved handling of subscription states (including edge cases like pending cancellations),

  • consistent behavior across app, bot, and back office.

• Legacy member management

  • ability to maintain or update access conditions for specific members,

  • more flexibility in handling historical subscriptions.

Analytics & Insights

Enhancements

• New analytics infrastructure

  • more reliable data processing,

  • improved error handling to avoid broken dashboards,

  • clearer and more structured analytics across the platform.

• Advanced segmentation

  • booking conversion can now be segmented by source (mobile / chatbot),

  • better visibility on performance by channel.

• New user analytics metrics

  • most viewed screens,

  • daily active users,

  • average session durations.

• Chatbot analytics integration

  • chatbot performance now fully visible in dashboards,

  • improved tracking of registrations and conversions.

Back Office

New Features

• Advanced availability diagnostics

  • detailed insights into booking availability behavior,

  • clearer identification of configuration or data issues,

  • ability to simulate real user experience.

• User simulation mode

  • visualize exactly what a specific user sees (venues + availability),

  • easier debugging and support workflows.

• Billing tracking tools

  • internal tracking of venue activity and billing metrics,

  • detailed monthly breakdowns for better visibility.

Improvements

• Better data transparency

  • clearer display of pricing and currencies across the platform,

  • improved visibility of program and subscription details.

• UI & terminology updates

  • improved consistency across screens,

  • clearer naming for features and sections.

• Improved debugging tools

  • access to raw data for deeper analysis when needed,

  • better visibility into system responses and errors.

Documents & Media

• Large file support for menus

  • upload of larger files now supported,

  • automatic optimization to ensure fast loading.

• Improved document management

  • better permissions and handling of legal content.

Overall

This release significantly improves how access, analytics, and bookings are managed across the platform.
It gives teams better visibility, more control, and a more reliable experience for end users.

Hi everyone
This month’s release focuses on performance, payment flexibility, and overall platform reliability.
We’ve introduced new payment options, improved data accuracy across analytics and audiences, and strengthened the stability of booking and messaging experiences.

Back Office

New Features

• Bank transfer payments :

  • members can now choose to pay via bank transfer during subscription,

  • dedicated flow with clear instructions and status tracking,

  • admin confirmation to validate transfers and activate subscriptions.

• Flexible communication channels :

  • programs can now define their preferred chat channel (WhatsApp or Intercom),

  • improved consistency between app and back office.

• Improved form visibility :

  • better access to all submitted data, including historical and non-active forms,

  • improved transparency for membership reviews.

Improvements

• Audience analytics reliability :

  • more accurate user counts,

  • clearer handling of missing or delayed data,

  • improved loading states for better readability.

• Performance optimization :

  • faster data retrieval through caching and background updates,

  • reduced system load during peak usage.

• Booking & membership consistency :

  • stricter data scoping by membership program,

  • improved visibility of participants, including inactive profiles.

• User experience refinements :

  • smoother navigation and loading states,

  • improved logout flow reliability,

  • better access to help documentation.

Payments & Subscriptions

Enhancements

• Improved subscription lifecycle :

  • clearer handling of pending payments and transfers,

  • better tracking of subscription statuses and transitions.

• More reliable payment flows :

  • prevention of inconsistent states during payment attempts,

  • improved handling of edge cases across payment methods.

• Data integrity improvements :

  • stronger validation of subscription data by program,

  • reduced risk of mismatched or duplicated information.

Application & Bot

Enhancements

• Chat experience improvements :

  • automatic routing to WhatsApp when configured,

  • fallback to alternative messaging when needed,

  • improved visibility of contact options.

• Booking reliability (Bot) :

  • safer handling of missing booking data,

  • improved consistency in reservation responses,

  • better error handling to avoid failed interactions.

• Membership onboarding experience

  • smoother payment step with clearer choices,

  • automatic selection when only one plan is available.

Stability & Maintenance

• System-wide improvements :

  • ongoing cleanup and internal optimizations,

  • better synchronization between environments.

• Improved error handling :

  • more robust handling of edge cases across bookings, payments, and analytics.

This month’s release focuses on strengthening the membership experience, improving payment reliability, and introducing a brand-new legal management system.
We’ve also enhanced analytics, refined onboarding flows, and significantly improved the stability of booking and messaging interactions.

Back Office

New Features

• Legal Center :

  • full management of legal documents and versions,

  • improved navigation and structure,

  • ability to manage active/inactive versions and access the current version easily.

• Advanced membership analytics :

  • filtering by membership program,

  • more granular insights across different programs,

  • improved onboarding analytics including subscription responses.

• Coupon management improvements :

  • search by code and amount,

  • filtering by membership plans,

  • clearer creation and management workflows.

• Test communication tools :

  • new test notification flows for internal teams,

  • improved preview and validation before sending communications.

Improvements

• Membership lifecycle overhaul :

  • clearer subscription statuses and transitions,

  • improved handling of pending payments and retries,

  • better visibility on renewals and failures.

• Payment reliability (Adyen) :

  • automatic reactivation of subscriptions after successful retry,

  • improved handling of pending confirmations,

  • clearer tracking of failure reasons and logs.

• Onboarding experience :

  • standardized date formats,

  • improved data consistency,

  • smoother subscription activation flow.

• UI/UX refinements :

  • improved forms, cards, and navigation,

  • better readability and consistency across modules,

  • more intuitive filters and toolbars.

• Booking & spend ingestion :

  • stronger reliability of reservation data and spend tracking,

  • clearer logs and improved synchronization.

• Analytics consistency :

  • harmonized naming and metrics,

  • improved data accuracy and error visibility.

Security & Compliance

• Enhanced privacy controls :

  • improved GDPR alignment across communications and onboarding.

• Apple Wallet reliability 🪪:

  • better handling of pass generation errors,

  • proactive monitoring of certificate validity.

• Secure communication flows :

  • improved handling of notifications and webhook events.

Application & Bot

Enhancements

• WhatsApp experience improvements :

  • refined booking flows and messaging,

  • marketing opt-in integration,

  • improved reliability of data exchanged with the platform.

• Booking flow improvements :

  • clearer date formats,

  • better handling of upcoming reservations,

  • improved consistency of displayed data.

• Analytics alignment :

  • unified tracking between app and messaging flows,

  • better visibility on user journeys.

Stability & Performance

• Performance optimizations :

  • faster processing of automated interactions and background jobs.

• Improved error handling :

  • more robust handling of edge cases across bookings, payments, and analytics.

• System consistency :

  • ongoing improvements to ensure stable behavior across all environments.

Hi everyone
This month’s release focuses on strengthening reliability across bookings, memberships, and payments — while continuing to improve usability and consistency across the platform.
We’ve also made significant progress on error handling, subscription management, and overall system stability.

Back Office

New Features

• External booking API support : improved integration capabilities for external reservation systems.

• Enhanced subscription management : better handling of subscription lifecycle, including renewals, cancellations, and status tracking.

• Contextual help updates : improved in-app guidance for better onboarding and daily usage.

Improvements

• Membership & permissions overhaul :

  • refined membership logic and access rules,

  • improved visibility and control over user permissions.

• Payments reliability :

  • improved payment handling and renewal stability,

  • better tracking of failed transactions and retries.

• Webhook reliability : stronger handling of payment events to avoid inconsistencies.

• Search & navigation : enhanced search for perks and improved overall navigation experience.

• UI/UX refinements :

  • improved cards, responsiveness, and visibility,

  • cleaner action menus and better layout consistency.

• Settings standardization : harmonized configuration management across modules for more predictable behavior.

• Performance optimizations : improved venue queries and faster data loading across key pages.

Application & Integrations

Enhancements

• Improved booking reliability : more consistent reservation handling and better error management.

• WhatsApp & messaging flows : refined automation and improved stability of message-based interactions.

Maintenance & Continuous Improvements

• Core system updates : multiple internal upgrades to improve performance, consistency, and scalability.

• Dependency updates : upgraded key services to ensure compatibility and security.

• General improvements : ongoing fixes, UI polish, and performance tuning across the platform.

This release significantly improves the robustness of subscriptions, payments, and booking flows — while continuing to refine the user experience and platform reliability at scale.

Hi everyone
We’re starting the year with a release focused on security, consistency, and smoother integrations.
This update enhances booking reliability, strengthens data privacy, and improves the overall user and admin experience across both the platform and the Back Office.

Back Office

New Features

• External Booking API integration : new section available when editing a venue, enabling easier connection with external booking systems.

• API key management : dedicated interface to manage API keys, with permissions and direct access to documentation.

• User settings menu : added a new section dedicated to data privacy and updated GDPR texts for better transparency.

Improvements

• SevenRooms synchronization :

  • Configuration flags are now preserved during seating area synchronization.

  • Associations are updated instead of deleted/recreated, for faster and more reliable syncs.

• Refined seating mapping : renamed and simplified components for clearer zone management.

• Booking interface enhancements :

  • Updated booking cards with improved visuals, icons, and loading performance.

  • Streamlined WhatsAppBot display for smoother load handling.

• UI & UX updates : refined cards, spacing, icons, and flags; stronger form validation; and easy copy for activation codes.

• Framework upgrade : updated interface components to the latest design system for improved performance and long-term support.

• Backend stability : upgraded booking engine for stronger synchronization and reliability.

• Data handling improvements : manual member profile creation now saves all profile data correctly.

• Code quality alignment : overall cleanup and standardization for greater consistency and maintainability.

Security & Privacy

• Automatic session revocation : all active sessions are now securely terminated when an account is deleted.

• User data anonymization : deleted user profiles are fully anonymized to reinforce privacy and GDPR compliance.

• GDPR content update : new privacy wording and clearer access to data control features.

Maintenance & System Updates

• Dependency updates : reservation backend upgraded to the latest version for improved performance and stability.

• General improvements : integration of the latest development updates into the main platform for better consistency and reliability.

This first release of 2026 reinforces the platform’s foundations — faster, safer, and more reliable than ever — paving the way for new features in the coming months.

Hi everyone
This month’s update focuses on stability, clarity, and a smoother experience across the entire ecosystem.
We’ve launched major analytics enhancements, strengthened performance, refined user journeys, and improved the overall look and feel of both the Back Office and the App.

Back Office

New Features

• New business activity log : follow all key actions and updates directly from the business profile.

• Support & debugging tools : easier monitoring and diagnostics for faster troubleshooting.

• Detailed reservation connectors : improved integration for better synchronization and visibility.

• Core model support : broader compatibility with global configuration models.

Improvements

• Analytics overhaul : new dashboards, refined graphs, and clearer metrics to track sessions, conversions, and user engagement.

• Enhanced data reliability : optimized event queries, better accuracy in conversion tracking, and harmonized indicators.

• Performance upgrades : internal optimizations to speed up loading times and improve responsiveness.

• Search improvements : faster, more accurate results for members, events, and seating zones.

• Simplified permissions : clearer access rules for admins and team members, ensuring better security and control.

• Refined form system : smoother rendering, improved readability, and cleaner responses.

• Harmonized visuals : unified layouts, updated icons, and a more consistent user interface across modules.

• Audience configuration alignment : adjustments for better segmentation and targeting.

• Filtering & UI enhancements : more intuitive filters and cleaner table layouts for day-to-day use.

Application

New Features & Enhancements

• Improved member onboarding : smoother flow with better video and background visuals.

• Enhanced analytics tracking : deeper insights into user sessions, navigation, and booking behavior.

• Fidelity & membership core update : performance and reliability improvements for loyalty and membership management.

• Booking connectors update : enhanced stability and synchronization for reservations and venue data.

• UX refinements : updated visuals, transitions, and micro-interactions for a more polished experience.

Webhooks & Integrations

• Stronger data security : reinforced protections on webhook communications and member notifications.

• Safer email handling : improved reliability for automated messages and status updates.

Fixes & Maintenance

• Improved error handling : better management of edge cases to prevent data conflicts and inconsistencies.

• Version alignment : synchronized updates between environments for consistent behavior.

• Visual refinements : small UI polishing, spacing, and readability improvements.

• General maintenance : internal cleanup, optimization of background processes, and performance tuning.

Hi everyone
This month’s update brings major improvements to analytics, reliability, and overall user experience.
We’ve redesigned the Back Office dashboard for clearer insights, refined booking analytics, and added several usability enhancements across both the platform and the app.

Back Office

New Features

• New analytics overview : redesigned dashboard with key performance indicators, quick actions, and user signup insights.

• Enhanced traffic analytics : now includes daily active users, average session duration, most viewed screens, and overall venue openings.

• Improved conversion tracking : clearer visualization of user journeys and drop-off points for better understanding of performance.

• Refined layout & structure : simplified navigation and reorganized sections for a more intuitive experience.

Improvements

• Stronger data accuracy : refined calculations for conversion rates, session durations, and reservations.

• Smarter filters & persistence : filters now retain selections between sessions and allow preset values for faster use.

• Simplified access control : only users with admin permissions can view revenue data or access management sections.

• Clearer labels & tooltips : harmonized terminology and added explanations to key analytics visuals.

• Improved venue management : each venue now has a unique identifier to prevent duplicates and ensure consistent reporting.

• Better text handling : text areas automatically resize to fit longer content while remaining easy to read.

• Safer data handling : improved reliability when loading company and business data to avoid unexpected display issues.

• Improved booking accuracy : corrected timing and anticipation rules for better consistency in reservation data.

• Enhanced system stability : several internal optimizations and data synchronization improvements.

• Ongoing cleanup : interface polishing, minor bug fixes, and performance adjustments across both the app and the Back Office.

App

New Features & Enhancements

• Booking window extended : users can now view and book up to 30 days in advance for greater flexibility.

• Clearer phone verification : updated message to explain that a verification code is only sent if an account already exists.

• Enhanced user analytics : deeper tracking of in-app navigation and booking steps to help understand user behavior.

This release focuses on clarity, reliability, and better insights — helping teams make data-driven decisions while offering an even smoother experience for users and members

We’re excited to introduce the brand-new Availability Viewer, now available in your Pléthore settings (tools section).

This module allows you to instantly visualize venue availability based on a selected date and number of guests.

It also displays:

• The available time slots for each loyalty tier,

• The tags that will automatically be added to the reservation by SevenRooms and Pléthore, ensuring better segmentation and tracking of your guests.

The Availability Viewer is designed to simplify planning and optimize real-time booking management across your venues.

A new step toward a smoother, smarter, and more connected experience with Pléthore.

Hi everyone
This month’s release focuses on reliability, data accuracy, and better user control. We’ve enhanced how venues, events, and members are managed across the platform, while refining interfaces for smoother workflows, faster interactions, and deeper automation.

New Features

• Booking cancellation from Company Back Office: reservations can now be canceled directly from the company back-office.

• Dynamic opt-in on the app signup page: new dynamic opt-in system to collect user consent during registration.

• Payment link email configuration: added a new setting to customize the note_to_guest section in payment link emails for bot v2.

• Activity log on Event: new activity tracking for all actions performed on an event.

• Homepage search bar: added a search bar on the homepage for faster access to content.

Improvements

• Automated reservation & spend ingestion: improved and partially automated ingestion pipeline for more reliable synchronization and data accuracy.

• Unique venue slugs : ensured each venue has a unique slug for consistent data management.

• Async selector component:

  • now displays the venue type,

  • supports inline editing,

  • and includes several performance and UX improvements.

• Domino configuration: business verification list now displays Domino settings.

• Participation status selector: redesigned for better readability and usability in the event participant list.

• Business card in the app : adapted the “View my pass” label for a better UI.

• Business app reservation type: reservation type is no longer preselected by default.

• Venues filter for business : complete redesign of the venues filter for improved navigation.

• Last interaction design: refreshed layout for a clearer display of member interactions.

• Last interaction date update : last interaction date is now automatically updated when a user participates, edit or cancel a participation on event, book, edit or cancel a reservation in restaurant or update their profile.

• Phone number prefill: the phone input field in the app now auto-fills with the correct country code based on the user’s device.

• Event participation management: participations are no longer deleted, they are now marked as canceled to maintain a full event history.

Fixes

• Member search / requests: fixed inconsistencies when searching for members or handling requests.

• Business verifier: improved network error display on the payment terminal app for clearer troubleshooting.

This release strengthens data consistency, enhances automation, and improves traceability across all modules, alongside minor bug fixes, UI refinements, and ongoing visual improvements throughout the platform.

This month’s release is all about speed, clarity, and member experience. We’ve shipped new features to strengthen membership engagement, delivered smarter analytics for your venues, and streamlined key workflows to save valuable time. Alongside these, we’ve polished the app with targeted improvements and critical bug fixes to ensure a smoother, more reliable experience across the board.

New Features

• Event deletion: added a button to delete a membership event directly from the back office.

• Booking notifications: variable binding added to customize booking notifications.

• Activity log – Membership: track all actions related to subscriptions.

• Activity log – User: new history of actions performed by a user, the system, or an admin on the user profile.

• Activity log – Membership Profile: direct tracking from a member’s profile.

• Event collections (Membership): create static or dynamic event collections, displayed either horizontally or vertically.

• Long-duration events: display the remaining number of days for events lasting more than 24 hours in the app.

• Membership birthday notifications: automatic generation of a dedicated page in the app, configurable push notifications, and an e-mail sent to membership teams.

• Venue Analytics: new tab to track venue openings in the app, reservations, and related spend.

• Membership event calendar: automatic color coding based on status and fill rate.

Improvements

• Reservation optimization: the check to see if a user already has a reservation on a shift is now done in our database instead of the PMS, reducing response time by 1–2+ seconds.

• Error handling: improved error reporting in the app to make support and debugging easier.

• Availability statuses: updated texts for clearer communication in the app.

• Featured venues: ability to highlight multiple venues simultaneously (horizontal list) and edit them live or in the future.

• Booking confirmation per venue: added venue-specific text in booking confirmation emails.

• Membership onboarding: added a photo upload policy.

• Business module: new display logic for amounts (show PMS Amount if no POS Amount is available).

• Menu & Gallery tabs: moved to the Customize tab for a better user experience.

Fixes

• Role selector on Admins page: fixed a display issue where it appeared truncated.

• Missing translations: added keys for Activate Membership Profile and Activate Business Profile.

• Business module: policy description no longer overflows the card.

• Sevenrooms audience: added an audience selection option for bookings from the business back office.

• Empty clusters: no longer displayed or returned in the app.

• Notification campaigns: fixed an issue where some actions were not properly updated.

This release makes the platform faster, clearer, and easier to use while unlocking new opportunities for membership and analytics.
As always, we’ve also included minor bug fixes, UI refinements, and graphical improvements to keep the overall experience smooth and consistent.